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Returns Policy
We strive to make our customers satisfied with the product they have purchased from us. If you are having trouble with a premium JoomShaper product or believe it is defective, and/or you’re feeling frustrated, then please submit a ticket to our Helpdesk to report your defective product and our team will assist you as soon as possible. For a damaged extension or template, we will request from you a link and/or a screenshot of the issue to be sent to our support service. Please also note that:
  • You may cancel your account at any time, however, there are no refunds for cancellation.
  • If you get a refund you cannot use the downloaded premium products any more.
  • If the product (after update) is still damaged, we may offset the amount of your refund by the diminished value of the product.
  • Refunds can take up to 14 days to reflect in your account.
    • Contact us
    Exchange Policy
    We strive to make our customers satisfied with the product they have purchased from us. If you are having trouble with a premium JoomShaper product or believe it is defective, and/or you’re feeling frustrated, then please submit a ticket to our Helpdesk to report your defective product and our team will assist you as soon as possible. For a damaged extension or template, we will request from you a link and/or a screenshot of the issue to be sent to our support service. Please also note that:
  • You may cancel your account at any time, however, there are no refunds for cancellation.
  • If you get a refund you cannot use the downloaded premium products any more.
  • If the product (after update) is still damaged, we may offset the amount of your refund by the diminished value of the product.
  • Refunds can take up to 14 days to reflect in your account.
    • Contact us

    In accordance with the 2018 Supreme Court directive, online firecracker sales are prohibited. We prioritize both customer satisfaction and legal compliance. Therefore, we invite you to add your desired products to the cart and submit your firecracker requests via the enquiry button. We'll reach out to you within 24 hours to confirm the order through WhatsApp or a phone call. Please proceed with your enquiries to ensure a splendid Diwali celebration with SivakasiCrackersZ. Our updated License No. is E/SC/TN/24/799(E67907). SivakasiCrackersZ is committed to adhering to all legal and regulatory requirements, maintaining our facilities in accordance with the Explosives Act. Like our peers in Sivakasi, we dispatch orders through certified and lawful transport services, ensuring compliance and safety.

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